How Can We Help You?

Step 1

Click the "Join Now" button on the homepage or navigation menu.

Step 2

Fill in your company details including name, email, phone, and business registration number.

Step 3

Verify your email address by clicking the link sent to your inbox.

Step 4

Complete your profile by adding your vehicles and routes.

Note: Registration is completely free with no setup fees.

To register and operate on Cargobridge, you'll need:

• Business Registration: Valid company registration certificate
• Tax Compliance: TRA (Tanzania Revenue Authority) TIN certificate
• Vehicle Documents: Logbooks for all vehicles you want to list
• Insurance: Valid comprehensive insurance for each vehicle
• Driver Details: Valid driving licenses for your drivers
• Bank Details: Business bank account for payments

All documents are verified within 24-48 hours.

No! Registration is 100% FREE.

Cargobridge offers flexible pricing plans:

• ❌ No setup fees
• ✅ Affordable monthly subscription plans available
• ✅ Commission-based option (10%) on completed bookings
• ❌ No hidden charges

Choose the plan that works best for your business - subscription or pay-as-you-earn.

Step 1

Login to your dashboard and navigate to "Vehicles" section.

Step 2

Click "Add New Vehicle" button.

Step 3

Enter vehicle details: registration number, capacity (in kg), vehicle type (truck, lorry, pickup, etc.).

Step 4

Upload required documents (logbook, insurance certificate).

Step 5

Set availability status and save. Your vehicle is now live!

Yes! You have full control over your fleet availability.

You can set vehicle status to:

• Available: Ready to accept bookings
• Unavailable: Temporarily not accepting jobs
• Maintenance: Under repair or servicing

Simply go to Vehicles → Select vehicle → Change status. Updates are instant!

Routes help match you with customers traveling your way:

Step 1

Go to "Routes" in your dashboard.

Step 2

Click "Add New Route" and enter origin and destination cities.

Step 3

Set departure and arrival times, select operating days (Mon-Sun).

Step 4

Assign vehicles to this route and set your pricing.

Pro Tip: Add multiple routes to maximize booking opportunities!

Our platform automatically matches you with customers:

1. Automatic Matching: When a customer searches for your route, your vehicles appear in their results.
2. Instant Notification: You receive email and SMS alerts for new booking requests.
3. Dashboard Alert: Requests appear in your dashboard under "Pending Bookings".
4. Accept/Decline: Review details and accept or decline within 24 hours.

Tip: Quick responses increase your acceptance rate and visibility!

Payment Process:

Step 1

Customer pays upfront when booking is confirmed (via M-Pesa, card, or bank transfer).

Step 2

Funds are held securely by Cargobridge until delivery completion.

Step 3

Complete the delivery and get customer confirmation.

Step 4

Funds are released to your account within 24 hours (minus 10% platform fee).

Payment Methods: Direct bank transfer or M-Pesa to your registered account.

Cancellation Policy:

• 24+ hours before: Full refund to customer, no charge to you
• 12-24 hours before: 50% cancellation fee paid to you
• Less than 12 hours: 80% of booking value paid to you
• No-show: Full payment transferred to you

You're protected from last-minute cancellations!

Try these solutions:

1. Check your email spam/junk folder
2. Verify your email and phone number in Settings
3. Ensure notification preferences are enabled (Settings → Notifications)
4. Add support@cargobridge.com to your contacts
5. Check if your vehicles are marked as "Available"

Still having issues? Contact support at +255 718 660 882 or +255 747 528 992

Step 1

Go to the login page and click "Forgot Password?"

Step 2

Enter your registered email address.

Step 3

Check your email for a password reset link (valid for 1 hour).

Step 4

Click the link and create a new strong password.

Password must be at least 8 characters with letters and numbers.